Can I replace my IQOS ORIGINALS device overseas?

Unfortunately, no. You can only have your IQOS ORIGINALS replaced in the U.S. [How to replace an IQOS ORIGINALS device?]
In case you need to replace your IQOS ORIGINALS, please make sure that:

  • Your IQOS ORIGINALS device (Pocket Charger and Holder) is within the 12-month Limited Warranty and Accidental Damage Coverage from the date of purchase.
  • You bought your device in the United States of America.
  • You can show proof of purchase. (You need this to make a claim.)

Want to make a claim?

  1. Use our online diagnostic tool and place the replacement order
  2. Call or chat with our IQOS Care Expert
  3. Contact an IQOS Expert

The information provided is subject to terms and conditions.

IQOS is the first and only tobacco heating system authorized by the US FDA as a Modified Risk Tobacco Product.*

*This does not mean that IQOS is risk-free or that the FDA has approved or endorsed IQOS.