Unfortunately, no. You can only have your IQOS ORIGINALS replaced in the U.S. [How to replace an IQOS ORIGINALS device?]
In case you need to replace your IQOS ORIGINALS, please make sure that:
- Your IQOS ORIGINALS device (Pocket Charger and Holder) is within the 12-month Limited Warranty and Accidental Damage Coverage from the date of purchase.
- You bought your device in the United States of America.
- You can show proof of purchase. (You need this to make a claim.)
Want to make a claim?
- Use our online diagnostic tool and place the replacement order
- Call or chat with our IQOS Care Expert
- Contact an IQOS Expert
The information provided is subject to terms and conditions.