Care you can
count on.
First steps with your IQOS ILUMA ONE
Learning to use IQOS ILUMA ONE is easy. Learn how to use and charge your IQOS, and find quick tips
IQOS Expert support for ILUMA
Start your IQOS experience by getting support from an IQOS Expert through a live chat.
Self-diagnose your IQOS ILUMA ONE
Sometimes a quick fix is all it takes. Let us help you troubleshoot your IQOS ILUMA ONE.
Accidental Damage Coverage for your IQOS ILUMA ONE
If you accidentally damage your IQOS ILUMA device and you are eligible, we’ll replace it for free* so you can continue your IQOS moments.
*Terms and conditions apply
Quick replacement for your IQOS ILUMA ONE
If you are entitled for replacement, with our quick replacement service you won’t have to wait too long for a new device to arrive without having to leave your home.
International assistance for your IQOS ILUMA ONE
Get support whether you're travelling on holiday or for business. We're only ever just a call away.
Firmware upgrade for your IQOS ILUMA ONE
We’re always improving the technology that goes into your device. To make sure you continue to get the very best experience, update your device to the latest firmware.
Got a question?
Find the answer in our FAQs
Want to chat?
IQOS support is here for you at your fingertips.
Phone
Reach out to us on our Infoline for timely and specific answers to your questions.
We look forward to helping you!
+962 6 222 0555
