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First steps to start with your IQOS ILUMA PRIME

Learning to use IQOS ILUMA PRIME is easy. Learn how to use and charge your IQOS ILUMA PRIME, and find quick tips

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IQOS Expert support for IQOS ILUMA PRIME

Start your IQOS experience by getting support from an IQOS Expert through a live chat.

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Self-diagnose your IQOS ILUMA PRIME

Sometimes a quick fix is all it takes. Let us help you troubleshoot your IQOS ILUMA device.

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Accidental Damage Coverage for your IQOS ILUMA PRIME

If you accidentally damage your IQOS ILUMA PRIME device and you are eligible, we’ll replace it for free* so you can continue your IQOS moments.

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Quick replacement for IQOS ILUMA PRIME

If you are entitled for replacement, with our quick replacement service you won’t have to wait too long for a new device to arrive without having to leave your home.

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International assistance for IQOS ILUMA PRIME

Get support whether you're travelling on holiday or for business. We're only ever just a call away.

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Firmware upgrade for IQOS ILUMA PRIME

We’re always improving the technology that goes into your device. To make sure you continue to get the very best experience, update your device to the latest firmware.

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