Frequently Asked Questions
IQOS is a better alternative to traditional cigarettes for adult smokers who would otherwise continue to smoke and want to experience real tobacco taste without many of the inconveniences of cigarettes, such as ash or smoke. It is not for people who have quit smoking or have never smoked. IQOS is Philip Morris International’s most advanced smoke-free product that uses sophisticated electronics to heat tobacco instead of burning it to release nicotine containing tobacco vapor. IQOS and HEETS tobacco sticks are only for use by adults. Please refer to Important Information for details.
Important information: IQOS is not risk-free
You can order IQOS through our online shop with delivery in most cities across Jordan.
IQOS is also available at IQOS Selling Stores.
Click here to find stores near you.
IQOS is available in the following countries : Andorra, Albania, Armenia, Austria, Belarus, Bosnia and Herzegovina, Bulgaria, Canary Islands, Canada, Colombia, Croatia, Curaçao, Cyprus, Czech Republic, Denmark, Dominican Republic, France, Germany, Greece, Guatemala, Hungary, Italy, Japan, Kazakhstan, Korea, La Réunion, Latvia, Lithuania, Malaysia, Mexico, Moldova, Monaco, the Netherlands, New Zealand, Palestine, Poland, Portugal, Romania, Russia, Serbia, Slovak Republic, Slovenia, South Africa, Spain, Sweden, Switzerland, Ukraine, the Kingdom of Saudi Arabia, the United Arab Emirates, the United Kingdom, the U.S., and in some Duty Free shops..
IQOS 3 DUO is designed to work in a wide range of temperatures, but HEETS tobacco stick tastes best when the device is used between 0°C and 50°C.
You can contact the IQOS Care Team on IQOS page on Facebook, Twitter, or write us at contact.jo@iqos.com.
You can order the full assortment of IQOS accessories through our online shop.
Wipe the outside of the Charger, the Holder and the associated accessories with a wipe containing 62–71% isopropanol.
Dispose of the used wipes in a bin.
Next, thoroughly clean the inside area of the Holder surrounding the blade and the whole cap with the dedicated IQOS Cleaning Tool and IQOS Cleaning Sticks. Dispose the used sticks in the bin.