What should I do if there's a red light on my IQOS ORIGINALS?

Red lights on the Holder or the Pocket Charger indicate a device error such as Holder malfunction, broken blade, etc. If you see a red light, try resetting your device.

To reset your IQOS, press and hold the Pocket Charger Button for ten seconds, then release. The Battery Status light will slowly turn on, flash twice then grow brighter until it’s at its normal level to confirm the reset is done.

If the red light is still there, please contact IQOS Customer Care for further assistance.

What should I do if there’s an orange or yellow light blinking on the Pocket Charger or Holder on my IQOS ORIGINALS Device?
An orange or yellow light should not appear on your IQOS ORIGINALS Device. If your Device shows an orange or yellow light, this may indicate a device issue or error. For proper troubleshooting and next steps, please consult our online self-diagnostic process or contact an IQOS Care Expert for guidance and support by calling 1‑844‑275‑4767 or texting 707‑707. 

IQOS is the first and only tobacco heating system authorized by the US FDA as a Modified Risk Tobacco Product.*

*This does not mean that IQOS is risk-free or that the FDA has approved or endorsed IQOS.