First, make sure there is no visible damage to your device. If it is damaged, don�t charge it.
If you don�t see anything wrong with your device, check if any red lights are lit up after charging. A red light means a device error. In this case, try resetting your device. [How to reset the device?]
Make sure the Holder is inserted the right way up. Otherwise, it won�t charge.
If it�s been a while since you last used your device, your battery may have no charge at all. Don�t worry if you don�t see the charging light come on right away. It may take up to 15 minutes to turn on.
If that doesn�t work, try our online diagnostic tool to see other recommendations or, if your device needs replacement, reach out to an IQOS Care Expert:
- Call or text our IQOS Care Expert
- Message our teams on our Facebook page
- Use the Chat feature on our website
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