You’re never overlooked overseas
If your IQOS device breaks or stops working while you're away from home, we're here to help you. If you are eligible for device replacement and you are in a country where IQOS is available, in the event of breakdown, we'll get a replacement to you*.
How do you get access to the IQOS international assistance service?
You just need to register on the IQOS website and link your device to the account before you leave.
*Service options, IQOS device and its components availability, response and delivery times may vary according to country. Terms and conditions apply.