Care you can count on

Discover more

First steps

Learn how to use, clean and charge your IQOS device.

Find out more

Complete service: Professional Device care

Get a full professionnal maintenance for your IQOS device either in any IQOS store

Find out more

Troubleshooting

Sometimes a quick fix is all it takes, let us help you to troubleshoot your IQOS device.

Find out more

Rapid replacement

If you are entitled for a replacement, with our rapid replacement service you wont’ have to wait to long for a new device.

Find out more

International Assistance

If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged under guarantee, let us know and we'll  make you a replacement*

* Service conditions, availability of replacement models and their components, replacement time may apply depending on the country.

Find out more

Firmware upgrade

Using IQOS with the latest firmware helps to maintain the stable functionality of the device.

In order to check the firmware version on your device and update, if necessary, follow the link below or contact the official IQOS stores.

Update now

Got a question?
Find the answer in our FAQs

See FAQs

Something we haven’t covered?

Something we haven’t covered?

There are several ways you can reach us.




Use our live chat
Facebook
DM us

Chat to our Customer Care team in real
time. We’re available every day from
10:00 to 22:00.

Let's chat

We’re very social on our social media, so
feel free to message us and we’ll get back
to you as soon as we can.

Our Facebook Page

You will find more news and we are happy
to answer all your questions on our
official Instagram-page.

Our Instagram Page




Send us an Email
No question is too small
Give us a ring

Write to us. Our inbox is never too full.
We'll try to get back to you within the next
24 hours.

Email us

Your question might have already been
asked before. Browse our FAQs to see if
there’s an answer.

Look through our FAQs

Our support line connects you directly to
Customer Care. We’re available daily from 10:00 to 22:00.

Get in touch

Use our live chat

Chat to our Customer Care team in real time. We’re available every day from 10:00 to 22:00.

Let's chat

Facebook

We’re very social on our social media, so feel free to message us and we’ll get back to you as soon as we can.

Our Facebook page

DM us

You will find more news and we are happy to answer all your questions on our official Instagram-page. 

Our Instagram Page

Send us an email

Write to us. Our inbox is never too full. We'll try to get back to you within the next 24 hours.

Email us

No question is too small

Your question might have already been asked before. Browse our FAQs to see if there’s an answer.

Look through our FAQs

Give us a ring

Our support line connects you directly to Customer Care. We’re available daily from 10:00 to 22:00.

Get in touch