Self-diagnose your IQOS ILUMA PRIME.
Is your Pocket Charger charging too slowly?
1. Fully charge the Pocket charger by using the power adaptor and cable for two hours and 15 minutes to fully charge the device.
2. If your IQOS ILUMA PRIME Pocket Charger is completely out of battery you may need to wait up to 20 minutes before you start to see a charging light pattern, this is normal. Also keep in mind that it is important to charge the Pocket Charger with using a power adaptor and cable.
Is your IQOS ILUMA PRIME Holder charging too slowly?
1. Try cleaning the contacts of the Holder and the Pocket Charger
2. If you are simultaneously charging Pocket Charger as you are charging your Holder it is important to charge the Pocket Charger with using a power adaptor and cable.
Are the lights on the Holder flashing white?
1. 3 blinking white lights: indicate that the Holder is simply out of temperature range. Try maintaining the device between 0°C and 50°C to ensure the device works properly.
2. 8 blinking white lights will indicate that the Holder can only manage 1 experience.
Does the IQOS ILUMA PRIME Pocket Charger or the Holder blink red or not work?
Place the Holder in the Pocket Charger and reset it by pressing the Pocket Charger’s button for 10 seconds. Keep the button pressed until you see all the lights dim out. The RESET will be confirmed by all the lights briefly blinking white.
Does the Terea stick have lower areosol quality?
1. Make sure the TEREA stick wasn’t accidentally used twice. Or check that it’s not just an individual TEREA stick that isn’t fitting properly. Isolated cases of TEREA sticks not fitting occur very infrequently and it’s almost never caused by fault in the device.
2. Ensure the TEREA stick was inserted correctly as per the user guide instructions.
3. TEREA packs should not be stored in an environment which is too humid or too dry. Doing so can have an effect on the aerosol quality.
IQOS ILUMA™ is designed to be used only with TEREA™ sticks. Do not ingest or disassemble TEREA™ sticks. This product contains a sharp metal part which can cause serious injury if swallowed. Keep out of reach of children. More information on www.iqos.com.