Find out how to reset your IQOS device whether it’s IQOS 3 DUO, IQOS 3 Multi or IQOS 2.4 Plus.

IQOS 3 DUO

1. Put your device on charge.


2. Place the holder into the charger and close the door.


3. Hold down the power button on the pocket charger for 10 seconds.


4. All lights on the charger should flash then turn off.

1. Put your device on charge.


2. Press and hold the button on your IQOS 3 Multi for approximately 10 seconds. After the lights fade, continue holding the button for 2 more seconds.


3. All the lights will briefly blink white.

1. Put your device on charge.


2. Place the holder into the charger and close the latch.


3. Press and hold the two buttons below the battery status lights simultaneously.


4. After roughly 2 seconds all lights blink white a few times.