Pocket Charger not charging properly

Let’s try the following:
Step One
Press the button to check if it has been fully charged (all lights turn off when it is fully charged).
Step Two
If the lights only turn OFF when the Pocket Charger is unplugged, try turning the Pocket Charger back ON by holding the button for five seconds.
Step Three
Try to charge the Pocket Charger with the manufacturer-approved power adaptor and remove the Holder while the Pocket Charger is charging to give charging priority to the Pocket Charger. If the Pocket Charger was deeply discharged it may take up to 15 minutes before a light pattern will appear.