International Assistance
Get support when you're away from home.
With you wherever you go
Your phone. Your wallet. Your IQOS. There are some things you want to have by your side when you’re away from home. Whether you're on holiday or travelling, we're only a call away.*
*Service options, IQOS device and its components availability, response and delivery times may vary according to country. Terms and conditions apply.
A little help to get you started
Discover the difference our team of experts can make as you switch from cigarettes to IQOS. From sharing tips to help you get started with your new device to being on hand to answer your questions, our experts are here to guide you and help you take the next step on your switching journey.
Available in over 65 countries
Europe. The Middle East. Asia. Latin America. Africa. Wherever you may be, International Assistance service covers more than 65 countries across five continents.
Service options, IQOS device and its components availability, response and delivery times may vary according to country. Terms and conditions apply.
There for you as you travel
Your device might already be registered for our International Assistance, but if it's not, register here for your peace of mind, even when you're away.
Something we haven’t covered?
Call our infoline
Reach out to us on our Infoline for timely and specific answers to your questions.
We look forward to helping you!
+962 6 222 0555
Use our live chat
Chat to our personal coaches in real time.
Connect on Facebook
Feel free to message with any questions and get them answered .
Daily from 10:00 to 17:30 and from 18:30 to 03:00
Send a tweet
Tweet your questions to get them answered.
Daily from 10:00 to 17:30 and from 18:30 to 03:00
No question is too small
Your question might have already been asked before. Browse our FAQs to see if there’s an answer waiting for you.