Back all questions

Where is my order? My order has not been delivered

For information on your order, we invite you to connect to your personal space.
Go to "my orders" and select the order concerned.
You will then have access to the carrier's tracking link.
You can also contact our customer service via Livechat on our iqos.com website.

Additional Things To Do

Go to Store Locator Go to Home Page

Let's chat

Can’t find what you’re looking for?

Contact our Customer Service team

Live chat hours

  • Monday to Friday 9.00 to 18.00
  • Saturday 10.00 to 17.00
  • Sunday 12.00 to 17.00

OTHER WAYS TO CONTACT US

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