What is the process for changing my password and email?

You can reset your password by following the steps below:

Log in to your personal space,
Then click on "My Account" "My details"
Click on "Resend password"

To change your email address, contact us via Livechat on our website iqos.com

Additional Things To Do

Go to Store Locator Go to Home Page

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Let's chat

Can’t find what you’re looking for?

Contact our Customer Service team

Live chat hours

Monday to Friday 9.00 to 18.00
Saturday 10.00 to 17.00
Sunday 12.00 to 17.00

OTHER WAYS TO CONTACT US

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This product is not risk free and provides nicotine which is addictive. Only for use by adults who would otherwise continue to smoke or use other nicotine products.

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