If neither a device reset, nor a software update with the IQOS app, nor proper cleaning and charging, nor the online troubleshooter have resolved the issue with your IQOS device, please contact the IQOS Livechat.
If you have registered your device to your IQOS account, only one free replacement of the device due to accidental damage is also possible.
If you have registered your device to your IQOS account, only one free replacement of the device due to accidental damage is also possible.
Additional Things To Do
