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My order was damaged during delivery. What must I do?


We invite you to check in the presence of the carrier the condition of the products before signing the delivery note and report precisely on the delivery note of the carrier any reservation in case of missing or damaged product.
You can also contact customer service center via our Livechat on our iqos.com website.

Additional Things To Do

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Live chat hours

  • Monday to Friday 9.00 to 18.00
  • Saturday 10.00 to 17.00
  • Sunday 12.00 to 17.00

OTHER WAYS TO CONTACT US

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