Not completely satisfied with your order?
You have a period of 30 days upon receipt of your order to return it.
We invite you to visit the www.iqos.com website. In your personal space, click on "My Orders", select the order concerned, and request your prepaid return slip by clicking on "Return this order" and completing all the steps indicated.
The complete kit in working order must be returned.
Only purchases made on the Iqos.com site can be returned.
You can also contact customer service via our Livechat on the iqos.com website.
You have a period of 30 days upon receipt of your order to return it.
We invite you to visit the www.iqos.com website. In your personal space, click on "My Orders", select the order concerned, and request your prepaid return slip by clicking on "Return this order" and completing all the steps indicated.
The complete kit in working order must be returned.
Only purchases made on the Iqos.com site can be returned.
You can also contact customer service via our Livechat on the iqos.com website.
Additional Things To Do
