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How can I return a defective IQOS 3 DUO Refreshed?

IQOS 3 DUO Refreshed devices benefit from the same services and advantages as a new device. If your IQOS holder or pocket charger is not working properly, please contact us.

You can contact Customer Service Center via LiveChat on iqos.com.

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  • Monday to Friday 9.00 to 18.00
  • Saturday 10.00 to 17.00
  • Sunday 12.00 to 17.00

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