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How are IQOS 3 DUO devices refurbished?

IQOS 3 DUO Refreshed devices undergo rigorous technical and cosmetic checks. 
They are carefully cleaned, disinfected and the firmware is updated. 
They are also rigorously tested to ensure they meet our quality standards. Aesthetic and functional components can also be replaced.
Once these steps have been completed, the IQOS 3 DUO Refreshed is placed in a special packaging that clearly indicates its refurbished state.

IQOS 3 DUO Refreshed devices are available for purchase on the IQOS.com website or via Customer Service.

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