IQOS offers you a 24-month commercial warranty. During this period, your device may be replaced if the commercial warranty conditions are met.
To benefit from the commercial guarantee, you must create an account on the iqos.com site. As a registrant, you benefit from personalized and free IQOS support if you have accepted commercial communications.
If the IQOS was purchased at the point of sale, you must activate the commercial guarantee by logging into your personal space. Go to "My Account -> My Devices" and select your device. Then click on "download proof of purchase" and you can insert your proof provided by the tobacconist. You will then benefit from a two-year commercial warranty from the date of purchase of your device.
Do not hesitate to contact our Livechat on our website iqos.com, our advisors will accompany you in updating your commercial guarantee.
To benefit from the commercial guarantee, you must create an account on the iqos.com site. As a registrant, you benefit from personalized and free IQOS support if you have accepted commercial communications.
If the IQOS was purchased at the point of sale, you must activate the commercial guarantee by logging into your personal space. Go to "My Account -> My Devices" and select your device. Then click on "download proof of purchase" and you can insert your proof provided by the tobacconist. You will then benefit from a two-year commercial warranty from the date of purchase of your device.
Do not hesitate to contact our Livechat on our website iqos.com, our advisors will accompany you in updating your commercial guarantee.
Additional Things To Do
