Rapid replacement

A man driving a car and a woman sitting in the passenger seat holding an IQOS device.

We'll cover your IQOS with a 1 year warranty.

The warranty period for IQOS devices intended for the market of the Kyrgyz Republic is 1 year from the date of purchase of the device.

A man wearing glasses reading a warranty brochure.

What does the warranty cover?

The entity identified under the heading "Support Service" (on the warranty card included with your device) will, at its option (but without affecting your statutory rights), repair or replace items in your IQOS device that are found to be defective in material or workmanship, provided their use in accordance with the associated IQOS User Guide, and which is subject to warranty. The warranty terms are only valid in the country of purchase.

What is not covered by the warranty?

The warranty does not apply in the following cases:

damage caused by natural wear of elements;
appearance defect (for example, scratches, dents, broken plastic, etc.);
damage resulting from misuse, power surges, misuse, liquid or fire;
a malfunction caused by using the device with incompatible products;
damage or malfunction caused by an attempt by the user, or a person not authorized by the manufacturer to open, modify or repair the device;
damage or malfunctions resulting from non-compliance with the operating instructions specified in the relevant IQOS User Guide;
normal deterioration in battery performance as a result of use, unless battery failure is due to a defect in materials or workmanship.

*For more information about battery performance or available features for your product, please consult www.iqos.com.

How to make a claim for an IQOS replacement

Even products of the highest quality can stop working, and we know how annoying it is when you can’t use your IQOS.

Do you want to make a claim? It's easy and quick, just contact our Customer Care service available Monday to Sunday from 10:00 to 22:00. We will help troubleshooting any problems with your device.

*Please have your proof of purchase ready. In the absence of the proof of purchase, the company reserves the right to voluntarily apply the warranty duration starting from the manufacturing date of the IQOS device components in question based on its own records.