1. Introduction

This website is owned by Philip Morris Benelux, Borsbeeksebrug 24, 2600 Antwerpen.

The following terms “we”, “us” and “our” refer to Philip Morris. You may use the Website only in compliance with these Terms of Use (Terms) and all applicable local, state, national and international laws, rules and regulations. Please read these Terms of Use carefully as they contain important information regarding your legal rights, obligations and available remedies resulting from your use of the Website. 

By browsing or using the Website, you signify that you have read, understand, and agreed to be bound by these Terms, and by the Privacy Policy of Philip Morris, which provides information concerning our collection and use of your personal data. These Terms and the Privacy Policy apply to anyone who browses or uses the Website, whether or not you have registered for an account with Philip Morris. We advise you to store and/or print a copy of these Terms and keep them for your reference. 

Philip Morris reserves the right to change or amend any information available on the Website including these Terms, at any time, without any notice. The Website is exclusively for legal age nicotine users that are at least 18 years old. Only individuals who (i) have reached the age of 18 years. Visitors of the Website will be asked about their age in a pop up banner and need to confirm whether they are at least 18 years old. 

2. User Registration of an Account

Legal age nicotine users of at least 18 years old, redising in Luxembourg, will set up a user Account via this website. If you obtain an Account and become a User, you agree to: (1) provide accurate, current, and complete information about yourself during the registration process; (2) maintain and promptly update such information to keep it accurate, current, and complete; (3) accept full responsibility for all use any Account you register, and for any actions that arise from your Account or take place using your Account, whether or not you have authorized such activities or actions; and (4) immediately notify Philip Morris of any unauthorized use of your Account. 

Your Account Information:

You can modify your personal details in via contacting the customer service centre.

Termination of Access to the Websites:

Philip Morris maintains the right to suspend or disable your access to the Website and any Account you may have created, at its sole discretion and without prior notice to you if you breach the Terms, or if Philip Morris otherwise determines such action is appropriate. Philip Morris reserves the right to revoke your access to and use of the Websites at any time, with or without cause.

Deletion of your Account:

You can remove your account via contacting the customer service centre. Please note that your personal data will not be removed automatically as a consequence of the deletion of your account. For more information about your personal data we refer to our Privacy Policy.

3. Copyright

The texts, trademarks, logos, trade names, images, graphics, animations, videos and other materials contained and used on this Website are protected by copyright and other intellectual property rights that are held by Philip Morris or group companies, used by Philip Morris on the basis of a license or used by Philip Morris in accordance with applicable intellectual property laws. Pursuant to the applicable laws and by accessing this Website, you acknowledge and agree that you shall not copy, reproduce or broadcast any texts, trademarks, logos, trade names, images, graphics, animations, videos and other materials available on this website and shall not in any other way infringe any intellectual property rights on the information or materials contained on this Website. Notwithstanding the aforementioned, you are permitted to download the information and downloadable documents from the website for your personal, non-commercial, use only. 

4. Limitation of liability

Philip Morris is not liable for any (direct and indirect) damages which may arise as a result of any inaccuracy or incompleteness of the information contained on the Website. Philip Morris, furthermore, does not accept any liability for any (direct and indirect) damages that may result from the access to, use and browsing of the Website and/or by downloading any materials, data or images from the Website and/or from any interruptions to the availability of the Website as a result of technical faults, viruses, malware or otherwise. Philip Morris cannot in any way be held liable for the content of third party websites that are not hosted or operated by Philip Morris referred to via hyperlinks on the Website. 

5. Privacy

Philip Morris respects the privacy of the visitors to the Website. Due care will be exercised when processing and securing visitors’ and Users’ personal data. In this respect Philip Morris complies with the Luxembourg Data Protection Act (DDPA) and other applicable laws and regulations regarding the collection, using and protection of personal data. Philip Morris collects personal data of visitors and Users by the use (including but not limited to visiting) of the Website, by registration for Accounts on the Websites and by filling in forms on the Website. For more information on the processing of your personal data and the use of cookies on the Website we revert to our Privacy Policy, which can be accessed through our Privacy Policy. 

6. Governing law and jurisdiction

These Terms of Use and any claim, dispute or liability resulting from the use of the Website are governed by the laws of Luxembourg and shall be under the sole jurisdiction of the competent Luxembourg Courts.

7. Miscellaneous

In case one or more regulations from the Terms of Use is declared invalid by a court, the effectiveness of the rest of the Terms of Use remains unaffected. In case of questions related to these Terms of Use, you can contact Philip Morris at contact.lu@iqos.com or phone number: 80027676. The customer service center is available Monday till Friday from 09:00 – 18:00.