Broken heating blade
Most cases of a broken heating blade happen:
- When cleaning your IQOS MULTI
- Incorrect insertion of the cap on the IQOS MULTI
- Twisting the tobacco stick in the IQOS MULTI
Some advice for future avoidance:
- When cleaning the IQOS make sure the blade is cold,
- When cleaning the IQOS make sure to not exert stress on the blade,
- When you place your cap on the IQOS make sure it is aligned correctly before clipping it in place.
- Did you know that you should never twist your tobacco stick while it is inserted in the IQOS ?
Lights flash abnormally
This can be due to different reasons, get support to fix your IQOS.
We're here to help
Call us
0800 814 814
Monday to Friday from 8 AM to 8 PM
Saturday from 9 AM to 7 PM
Sunday closed
Free