In which countries can you buy IQOS ORIGINALS and HEETS tobacco sticks, and get service support?

IQOS is officially sold in about 70 countries around the world, listed below. IQOS can have brand representation in those countries – for example, official stores, points of sale, customer support. More details can always be found online – simply go to IQOS.com and you will be redirected to the official IQOS website of the country you are currently in. 

Typically, the inbound allowance for tobacco sticks would be similar to cigarettes. However, the allowance may vary from one destination to another. Please check the allowances set by the respective government agency in your destination. Customs authorities in your destination can question the excess of the inbound allowance and could confiscate the product, or even apply penalties, including criminal liability.

You should also check allowances set by the US laws and regulations on your way back.  At the moment, the general consideration is that one carton of tobacco is allowed, but please consult the relevant rules when you travel abroad to get more up to date information.

In which countries are IQOS, other tobacco heating systems and e-cigarettes prohibited?

Some countries restrict the import and use of tobacco heating systems and e-cigarettes. Before going abroad, check whether you can bring IQOS ORIGINALS into your destination and transit countries. Otherwise, this could be an unpleasant surprise at the border. It's best to check information from official sources: customs regulations, consulate websites and decrees of relevant government agencies of the destination country.

IQOS is generally considered to be banned in certain countries, for example Australia, Ethiopia, Fiji, Thailand, Sri Lanka, Panama, Malta, Macau, India and Singapore.  This list is not exhaustive although, you should exercise caution and check your destination.

How to transport IQOS on a plane—in carry-on or checked luggage?

We recommend transporting IQOS in hand luggage. Most airlines require carrying electronic devices with batteries in carry-on luggage, not checked baggage.

This could also apply to e-cigarettes, vapes and disposables. For more specific and updated information please check with your airline and local authorities before travelling.

How to take IQOS through airport security?

Smoking, using IQOS, other tobacco heating systems and e-cigarettes on board an aircraft is typically prohibited. The same often can be said about trains (or other ground transportation)—smoking cigarettes, using IQOS, or vapes is usually prohibited. Unless otherwise is communicated by the operator of such aircraft or train. 

As for airports, there may be designated places: either in an IQOS lounge (specially equipped open areas for IQOS users) or in smoking rooms, which are available in almost any airport.

Can you buy IQOS ORIGINALS and HEETS in duty free shops?

IQOS and tobacco sticks are sold duty-free in many airports around the world.  Please consult official websites and informational portals managed by the airport at your destination.