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If you need assistance with your IQOS account, device registration, or warranty services, please call the IQOS Customer Service Hotline at 0800-001-905 or email us at contact.tw@iqos.com.
The IQOS Customer Service Center is open Monday to Friday, from 10:00 AM to 7:00 PM, and is closed on weekends.
This product is an electronic device used to heat tobacco products. This product is not risk free and provides nicotine, which is addictive. This product is not for people who have never used tobacco or nicotine products or who have quitted using tobacco and nicotine products. This product is only for legal age smokers who would otherwise continue to smoke or use other nicotine products.