Back all questions

How can I update the firmware of my IQOS device?

Step 1: Log in to with your data and open your IQOS profile by clicking on the account icon in the upper taskbar.
Step 2: Select the Pocket Charger via the menu item “My Devices“ and click on “View details“.
  • Important: If you have not yet added your IQOS device to your profile, you must do it first.
Step 3: Click on the “Device settings“ field and follow the instructions to connect the Pocket Charger to the IQOS app via USB or Bluetooth. IQOS app is only available through the web interface on, so you don't need to download it.
Step 4: After successful pairing, please click on the menu item “About my device“ – here you can check and update the firmware of your IQOS Pocket Charger as well as your Holder. Please follow the instructions in the app for this.

Important: Your IQOS Pocket Charger and your IQOS Holder each have separate firmware. You can update the firmware of your IQOS Charger via USB cable as well as via Bluetooth connection. The IQOS Holder firmware can only be updated when the Holder is inserted in the Pocket Charger and connected to a PC or laptop via USB cable.
It is generally recommended to conduct the firmware update via USB cable.

To update the software, you can also visit our IQOS stores or IQOS partner stores and ask the staff to check or update directly. If necessary, contact the IQOS Customer Care Center on 800 413 413. The operator will check your equipment remotely and advise on how to proceed.

Back all questions

Was this information helpful?

Glad to know this article helped
Thank you for letting us know

Let's chat

Can’t find what you’re looking for?

Contact our Customer Service team

Live chat hours
Monday to Friday8.00 to 22.00
Weekends and holidays10.00 to 18.00
Other ways to contact us
, size='2048.2048'