International Assistance - IQOS VEEV

Care where you are

With you wherever you go

Your phone. Your wallet. Your IQOS. There are some things you want to have by your side when you’re away from home. If you’re on holiday or travelling for work , we're only a call away.

Hand showing a gold IQOS VEEV
Woman with her IQOS VEEV in her hand whispering in a man's ear

You’re never overlooked overseas

If your IQOS VEEV device breaks or stops working while you're away from home, we're here to help you. If you are eligible for device replacement and you are in a country where IQOS is available, we'll get a replacement to you*. 

*Service options, IQOS VEEV device and its components availability, response and delivery times may vary according to country. Terms and conditions apply.

Couple looking in each other's eyes and holding an IQOS VEEV

There for you as you travel

Your device might already be registered, but if it’s not, register here to benefit from our international assistance service, when you're away.

Register

FAQ's about IQOS VEEV

FAQ

Something we haven’t covered?

There are several ways you can reach us.

 

No question is too small

Your question might have already been asked before. Browse our FAQs to see if there’s an answer waiting for you.

Look through our FAQ


Use our live chat

Chat to our IQOS experts in real time. They are available Monday to Friday 8:00 – 22:00 or during the weekends and holidays 10:00 – 18:00. Give them a message and they’ll say hello within seconds.  

Let's chat


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We’re very social on our social media, so feel free to message us with any questions and we’ll get back to you in minutes. 

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