IQOS Care Plus

IQOS CARE PLUS provides you with a broad range of extra benefits.
Be sure to take advantage of this comprehensive complementary offer.

Worldwide guarantee

IQOS CARE PLUS provides coverage even when you’re travelling abroad: Our international hotline is happy to help in the event of a valid warranty claim and, as needed, to replace your defective device in a flash.

Full coverage

IQOS CARE PLUS ensures a simple replacement process for your device even when the damage has been caused by you.

Registration is easy.

Log in at iqos.com and register your device using your customer account.

Accept the IQOS CARE PLUS terms and conditions for coverage.

You’ll then be automatically transferred to the “my devices” area.

If your device has already been registered, then you can click on “Enroll to IQOS CARE PLUS” and confirm the terms and conditions for coverage. If not, then you’ll need to register your IQOS Kit first.

Register for free

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Contact

Do you have questions about IQOS? We are pleased to help you.

Contact us

IQOS Support abroad

We are always available for you even on your travels.

International support

IQOS warranty

Here you will find all the details of the warranty, with which your IQOS is perfectly secured.

IQOS warranty 

Got a question?
Find the answer in our FAQs.

See FAQs

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Your question might have already been asked before. Browse our FAQs to see if there’s an answer waiting for you.

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Chat to our IQOS experts in real time.  They are available Monday to Friday 8:00 – 22:00 or during the weekends and holidays 10:00 – 18:00. Give them a message and they’ll say hello within seconds.  

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