Back

I already gave out my unique code to my friends. How will I know if they were able to purchase using my unique code?

Thank you for taking the first step to helping your adult friends at least 18 years old leave smoke behind! Normally, you will be able to receive an email within 24 hours after your adult friend at least 18 years old has completed his/her purchase using your unique code. This email will be sent to your registered email address in IQOS.com.

In the event that you do not receive your IQOS Store e-voucher(s) via email in 24 hours, it could mean e-vouchers are temporarily unavailable. But don’t worry, our system is able to track your successful referrals and will send your IQOS Store e-voucher(s) as soon as it is available.

Back

Let's talk

Can’t find what you’re looking for?
Contact our Customer Care 

Other ways to contact us

Contact hours:
Monday to Sunday, from 08:00 AM to 09:00 PM