First steps
Learn how to use, clean and charge your IQOS device and ensure to enjoy the best IQOS Experience
Your personal IQOS Coach
Using IQOS is easy. Learn how to use, clean, and charge your IQOS, and find quick tips.
Complete service: Professional Device care
Get a full professionnal maintenance for your IQOS device either in any IQOS store or from home
Troubleshooting
Sometimes a quick fix is all it takes, let us help you to troubleshoot your IQOS device.
Accidental Damage Coverage
If you accidentally damage youe IQOS device, we'll replace it for free* so you can continue enjoying your IQOS moments with one less thing to worry about.
Rapid replacement
If you are entitled for a replacement, with our rapid replacement service you won’t have to wait too long for a new device to arrive or even leave your home
International Assistance
If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we'll send you a replacement for free*
Firmware upgrade
We're always improving the technology that goes into your device. To make sure you continue to get the very best experience update your device to the latest firmware.
Something we haven’t covered?
There are several ways you can reach us.
Use our live chat
Chat to our personal coaches in real time. They’re available every day from 5am to 6pm. Just give them a message and they’ll say hello within seconds.
No question is too small
Your question might have already been asked before. Browse our FAQs to see if there’s an answer waiting for you.
Give us a ring
Sometimes you just want to hear a human voice. We get it. That’s why our phone support line connects you directly to an IQOS expert.
