How to reach IQOS Support

Still have questions? We are here to help.

Live chat

Talk with one of our IQOS experts Live.
Everyday: 05:00 - 18:00

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Person assembling an IQOS holder

Online self diagnostics tool

Our self diagnostics tool can quickly identify and fix any problem you’re having with your IQOS.

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CONTACT US

We are here to help. Here are some other ways to contact us.

Store locator

Find a local IQOS shop with our store locator.


Phone

Give us a call on 8003004767.

Email

Write to us at contact.mv@pmi.com. We promise to get back to you within 24 hours.