Welcome to IQOS Care

First steps

Using IQOS is easy. Learn how to use, clean, and charge your IQOS, and find quick tips.

Learn more

Self-diagnostics tool

Sometimes a quick fix is all it takes, let us help you troubleshoot your IQOS device.

Learn more

Firmware Upgrade

We’re always improving the technology that goes into your device. To make sure you continue to get the very best experience upate your device to the latest firmware.

Learn more

Accidental Damage Coverage

If you accidentally damage your IQOS device, we’ll replace it for free* so you can continue your IQOS moments with one less thing to worry about.

Professional Device Cleaning

A clean device can make a difference. Visit our store to get complimentary professional cleaning service.

Something we haven’t covered?

There are several ways you can reach us.

Use our live chat

Chat to our personal coaches in real time. They’re available every day from 5am to 6pm. Just give them a message and they’ll say hello within seconds.

Let's chat

Send us a mail

Write to us at contact.mv@pmi.com. Our inbox is never too full.


Email us

No question is too small

Your question might have already been asked before. Browse our FAQs to see if there’s an answer waiting for you.

Look through our FAQ

Give us a ring

Sometimes you just want to hear a human voice. We get it. That’s why our phone support line connects you directly to an IQOS expert.

Get in touch