International assistance, for support wherever you are in the world
Covering more than 40 countries and are at your disposal 24/7, whether you need support, troubleshooting or a device replacement, all you have to do is contact us. We are here to help troubleshoot and resolve any issues with your device. And if the issue is under warranty, we will provide you with a replacement as soon as possible.
Are you abroad and need to fix a problem with your IQOS device?
Don't worry, our international support team is just a call away. Just call +41 21 547 88 88* For Kyrgyzstan select 4 and after 996.
*Some fees may apply, please contact your network operator.
How can I access the IQOS International Support Services?
You just need to register on the IQOS website and link your device to the account before you leave.
Where in the world are you covered by IQOS international assistance?
International Support is available in over 40 countries:
Denmark, France, Germany, Greece, Italy, Lithuania, Monaco, Netherlands, Poland, Portugal, Romania, Spain, Switzerland, Great Britain, Bulgaria, Slovenia, Czech Republic, Slovakia, Latvia, Republic of Cyprus, Croatia, Andorra, Albania, Bosnia and Herzegovina , Sweden, Armenia, Israel, Kazakhstan, Russia, Serbia, Ukraine, Moldova, Japan, New Zealand, South Korea, Malaysia, Indonesia, Palestine, South Africa, Turkish Republic of Northern Cyprus, Reunion (region of France), Canada, Colombia, Curacao , Guatemala, Dominican Republic.
Terms & Conditions
Terms of service, availability of replacement device models and parts, replacement time, and other conditions may vary by country. If a part of your device is replaced, any new part becomes your property, and the replaced part becomes the property of the person making the exchange.