Most frequently asked questions about lil SOLID
lil™ SOLID is tobacco heating device, that provides a real tobacco taste without smoke and ash.
lil™ SOLID is designed to be used only with Fiit tobacco sticks*.
lil™ SOLID is a smoke-free alternative to cigarettes for those adults who would otherwise continue to smoke or use other nicotine products.
*tobacco heating sticks
If you have a new lil SOLID device and will be using it for the first time, first wake it up from sleep mode by pressing the button for 2 seconds or connecting the charger to the charging port. A full charge will take approximately 2 hours.
⦁ Slide open the Cover of the stick insertion part at the top of the device
⦁ Insert a tobacco stick with the tobacco part facing down
⦁ Press the button for 2 seconds until vibration occurs. State LED blinks in ice blue and the device vibrates simultaniuosly. Pre heating takes about 25 seconds depending on the use environment. When the preheating process ends, the State LED lights come on and vibrations occur simultaniously to indicate that the tobacco stick is ready for use.
Your device is ready to use!
The experience lasts for 14 puffs or up to 5 mins, whichever comes first. 30 seconds prior to the end of the session or when the last 3 puffs are left the device will vibrate once and the State LED will blink in ice blue until the end of the session. When the session comes to an end, the State LED and the device turn off automatically. You do not need to press the button.
To extract the tobacco stick, twist the tobacco stick more than 3 times in one direction.
You may use the device up to 3 consecutive times without waiting time between 3 sticks.
To check the charge level of the lil™ SOLID device press the Button or plug the device in a power outlet using the supplied USB Cable and AC Power Adaptor
The charging status of the device is displayed as follows: Blue (100 ~ 60% charged), Ice blue (60 ~ 30% charged), Orange (30 ~ 1% charged), Red – (needs to be charged)
To reset your lil SOLID device, you need to do a few simple steps:
⦁ Press the Button for 8 seconds (even if vibration occurs within 2 seconds)
⦁ The State LED will blink twice in red, orange, ice blue and blue, sequentially.
⦁ When the device is reset, the State LED lights in ice blue for 1 second, and vibration occurs twice, simultaneously.
Always turn OFF the device before cleaning. Let it cool down after the last use.
⦁ To use the Cleaning Wiper, gently snap open the side with the ⊙ mark.
⦁ To use the Cleaning Brush, gently snap open the side with the (PICTO IMAGE) mark.
⦁ Remove the cap from the device
⦁ Insert the Cleaning Wiper into the device and clean the device by spinning the cleaning wiper. Repeat this steo with the cleaning brush.
You can do a self-diagnostic online. More details on the link.
Did not help? Contact Support for help 1848 or at the nearest IQOS Boutique
Support opening hours: daily from 10:00 to 22:00
The lingering smell most probably comes from the non-regular or non-thorough cleaning. We recommend cleaning the device on a regular basis after using 1 pack of sticks
If you continue to use the device without removing the debris or remnants, the device can heat up the remnants, which can produce the lingering smell
There are seven variants available
⦁ Three variants are available: Fiit REGULAR / VIOLA / CRISP/
Fiit™ tobacco heating sticks are designed to be used only with lil™ SOLID device
Both, cigarettes and Fiit™ tobacco sticks contain nicotine, which is addictive. However, this is the only common point.
In cigarettes, the tobacco is burnt, whereas with Fiits its heated when used with the lil™ SOLID .
Because lil™ SOLID heats the tobacco rather than burning it, using Fiit™ you will enjoy: less smell than cigarettes* and a tobacco experience without ash or smoke .
*Source: Study conducted in Russia with 326 legal age smokers and heated tobacco users, September 2020.
If you experience that you only get a little bit of aerosol compared to your previous experiences, please ensure you check the following:
⦁ You are using the Fiit™ tobacco heating stick and not any other brands or products
⦁ You have correctly inserted the Fiit™ tobacco stick in the lil™ SOLID device without breaking or turning the tobacco heating stick
⦁ You allow the device to pre-heat for about 25 seconds prior to puffing
⦁ You clean your lil™ SOLID regularly (every 20 sticks)
⦁ You pause between puffs to allow the pin to properly heat the tobacco and generate aerosol
lil™ SOLID and IQOS™ are both smoke-free products, however, these devices have different offerings. It is only your own preferences, goals and budget that define your choice.
⦁ lil™ SOLID device is a smoke-free product that:
⦁ has limited selection of device colors and tobacco flavors
⦁ no customization options or accessories
⦁ However, all in one simple and practical device that offers real tobacco taste with no fire, smoke or ash.
⦁ It suits best customers who value simplicity and practicality
⦁ IQOS™ device is a smoke-free product that has different offerings:
⦁ wider range of flavors – expertly crafted by our flavor masters to provide real tobacco taste and satisfaction
⦁ Portfolio of devices, colors & stylish accessories
⦁ customization options for your device
⦁ loyalty program, support programs and connected experience [IQOS app].
We sell lil SOLID charging accessories — AC Power Adaptor, USB cable.
If you are looking for a device that enables customization, we advise you to consider IQOS – with customization options for your device.
PMI’s objective is that all adults who would otherwise continue to smoke or use other nicotine products switch as soon as possible to better alternatives to cigarettes.
In addition to our ongoing efforts to develop and commercialize our line of smoke free alternatives to cigarettes, commercializing lil outside of South Korea complements our portfolio of smoke free alternatives, while giving adult smokers more options in terms of range in taste, price and technology.
Important information: IQOS and lil SOLID are not risk free.
Something we haven’t covered?
There are several ways you can reach us.
Use our live chat
Chat to our Customer Care team in real time. We’re available every day from 10:00 to 22:00.
No question is too small
Your question might have already been asked before. Browse our FAQs to see if there’s an answer,
Give us a ring
Our support line connects you directly to Customer Care. We’re available daily from 10:00 to 22:00.
Send us an Email
Write to us. Our inbox is never too full. We'll try to get back to you within the next 24 hours.
We’re very social on our social media, so feel free to message us and we’ll get back to you as soon as we can.