Online self diagnostics tool
The light on your IQOS has turned solid red, or is blinking red?
The IQOS user guide isn‘t providing the help you need?
Simply launch the IQOS diagnostic tool to resolve the issue right away or, in the event of a warranty claim, have a direct replacement made.
Something we haven’t covered?
There are several ways you can reach us.
Use our live chat
Chat to our Customer Care team in real time. We’re available every day from 10:00 to 22:00.
No question is too small
Your question might have already been asked before. Browse our FAQs to see if there’s an answer,
Give us a ring
Our support line connects you directly to Customer Care. We’re available daily from 10:00 to 22:00.
Send us an Email
Write to us. Our inbox is never too full. We'll try to get back to you within the next 24 hours.
We’re very social on our social media, so feel free to message us and we’ll get back to you as soon as we can.