Care you can count on.

We’re by your side as you take the next step on your journey.

Create an IQOS account, register your device, unlock your extended care and support.


Referral program for Friends

Your Friends can purchase their first device at a special price

Share Referral Code

You can share the referral code with a Friend so that he can start his journey into a smoke-free future.

Ask a Friend for a referral 

You can ask a Friend to share a referral code with you so that you can start your journey into a smoke-free future.

Get support

Get all-round support.

Online guidance

How-to videos, step-by-step guidance, tools and techniques to help you get the best from your device.

Your personal coach *

Enjoy one-to-one support as you get set up with your device with your personal coach.

Troubleshooting *

Online troubleshooting tools for you to fast-track fixing your device.

See support services

* Services available upon device registration. Terms and conditions apply.

Got a question?
Find the answer in our FAQs.


Want to chat?

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Store locator

Find a local IQOS shop with our store locator


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