Care you can count on.

We’re by your side as you take the next step on your journey.

Create an IQOS account, register your device, unlock your extended care and support.


Referral program for Friends*

With our referral program your Friends can purchase their first IQOS ORIGINALS DUO device at special price

Share referral code

*Friend - a smoker or nicotine products user of 18 years old or older, who is not a user of IQOS system and would otherwise continue smorking or using nicotine products.

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Get support

Get all-round support.

Online guidance

How-to videos, step-by-step guidance, tools and techniques to help you get the best from your device.

Your personal coach *

Enjoy one-to-one support as you get set up with your device with your personal coach.

Troubleshooting *

Online troubleshooting tools for you to fast-track fixing your device.

See support services

* Services available upon device registration. Terms and conditions apply.

Got a question?
Find the answer in our FAQs.


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