Try IQOS Terms & Conditions

1.         Requirements

1.1.     These Program Terms and Conditions ("Terms and Conditions") apply and govern your participation in "Try IQOS" program of IQOS CLUB Indonesia ("Program"). You are required to read and understand the Terms and Conditions set forth and regulate your legal relationship with PT Persada Makmur Indonesia ("We") as the owner of the Program.

1.2.     The Program is only for: (i) adult smokers and/or other users of tobacco products over the age of 18, (ii) living in Jakarta and surrounding areas, Bali, or Surabaya by presenting an ID card/driver's license and/or ID card, or other valid and legally valid certificate of the Republic of Indonesia, and (iii) having a valid credit card with sufficient credit restrictions to make payment ("Participant").

1.3.     IQOS is a better alternative to enjoy of real tobacco with exposure to harmful chemicals that are up to 95% lower than cigarette smoke ("Device").

1.4.     The program provides the opportunity to use IQOS for a period of 14 calendar days before purchase, to experience of using IQOS and HEETS before participants decide to purchase an IQOS starter kit and join IQOS CLUB Indonesia.

The program can be started after participants register and participate in guided trial and pay by credit/ debit card (not accepting cash) according to the following package options:

IQOS Tester Devices

a.         IQOS 2.4 +

Followed with the purchase of 10 pack HEETS Mix Selection with amount of Rp 300.000 (three hundred thousand Rupiah).

b.         IQOS 3 DUOS

Followed with the purchase of 10 pack HEETS Mix Selection with amount of Rp 300.000 (three hundred thousand Rupiah).

IQOS Tester Devices used in the program have been cleaned and quarantined for 3 (three) days according to hygiene protocol standards. HEETS, which have been paid and used during the Program period, are non-refundable.

1.5      Program registration can be done through our Customer Service Agent at 1500-975 (Monday – Sunday, 08:00 – 22:00 WIB). Program registration can be done by IQOS Expert too.

1.6      By signing this Program Terms and Conditions, you agree and submit to the program Terms and Conditions that have been determined and applicable in the jurisdiction of the Republic of Indonesia.

1.7      IQOS and HEETS provided in this Program may only be used and consumed personally by participants, not for transfer and/or transferred to others, for both commercial and non-commercial purposes.

1.8      In the registration process, Participants are required to fill in the necessary data or information properly, correctly, and completely (such as name, place and date of birth, smoker status, e-mail address, telephone number, delivery address, and credit card number). If participants are unable to provide the necessary important data or information, then We cannot continue your registration. If you are proven to provide inappropriate data or information,We reserve the right to refuse your participation in the Program.

2.         Services

2.1.     On your desire to switch from cigarettes to IQOS and get the experience of using  IQOS and HEETS before you decide to purchase an IQOS starter kit and join IQOS CLUB Indonesia, We will provide you with a package based on the payment value selected at point 1.4 consisting of charger, holder, AC power adapter, USB cable, cleaning device, manual book, HEETS Mix Selection and other materials that support you during your participation in the Program.

2.2.     The Package can be accepted after the Participant undergoes a Guided Trial session, has been enrolled in the Program, and completes the payment. The package can be used for a period of 14 calendar days starting one day after program enrollment.

2.3.     By enrolling in the Program, the status of participants is not automatically a member of IQOS CLUB Indonesia and has not gained access to the website IQOS.COM. Therefore, if there are additional purchases of HEETS during the period of the Program Participants can contact Our Customer Service Agent at 1500-975 (Monday – Sunday, 08:00 – 22:00 WIB).

2.4.     After the Program ends and you decide to join IQOS CLUB Indonesia, you must return the IQOS Tester Device that has been used during the “Try IQOS” Program in good condition and functioning. Then you make a purchase of a new IQOS Device according to the applicable product purchase mechanism. IQOS Tester Devices are not for sale.

After the Program ends and you decide not to join IQOS CLUB Indonesia, you must return the IQOS Tester Device that has been used during the IQOS TRY Program in good condition and functioning.

If you do not return your IQOS device within 10 calendar days after the Program ends, you obliged to inform costumer care agent at 1500-975 (Monday – Sunday, 08:00 – 22:00 WIB) if you find difficulties that caused the delay of return device.

3.         Liability

You agree:

3.1.     Take all necessary precautions to keep IQOS in top condition and functioning properly.

3.2.     Using IQOS for personal consumption properly refers to the information provided in the Guided Trial as well as the information in the user manual.

3.3.     Not abusing the Programs and services provided.

3.4.     Do not transfer IQOS Devices and packages received in the Program either in whole or in part.

3.5.     Pay Us 75% of device selling price (Rp 540.000 for IQOS 2.4+ or Rp 900.000 for IQOS 3 Duos), in the event of damage or defective conditions resulting from the following:

(i) Damage caused by changing, modifying, adding color paint/stickers to the charger and IQOS holder.

(ii) Damage caused by altering, modifying or removing serial numbers on chargers and/or holders.

(iii) IQOS devices that have been disassembled and/or modified without automation from PT Persada Makmur Indonesia and/or caused by

(iv) Loss of device.

3.6.     Comply with the Program Terms and Conditions and applicable laws in the Republic of Indonesia.

3.7.     Return the IQOS device if the Program ends and you decide not to purchase an IQOS device, as per the Terms and Conditions set out in point 2.

3.8.     Understand that any successful transaction cannot be cancelled.

4. Call Centers

    If you experience any problems during the Program, you are asked to contact our Customer Service Agent immediately at 1500-975 (Monday – Sunday, 08:00 – 22:00 WIB). If it is medically recommended that you discontinue the use of IQOS then you are required to cease your participation in the Program and immediately return the package (IQOS and HEETS devices) to the same IQOS Booth at the time of registration.

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