Troubleshoot
 your VEEBA

    Find the answers to the most common issues.

    Find the answers to the
    most common issues.

What does it mean when the LED light blinks on VEEBA?

Your device might be warning of an error.

  1. LED blinks 10x and stops working
    • Your battery has depleted and you have finished your VEEBA completely. Please do not dispose of it together with household waste and return your used VEEBA for recycling.
  2. LED blinks 2x or more
    • Your device is not working. Please stop using the product and dispose of it.

What to do when your VEEBA is hard to puff on?

  1. Your fingers may be blocking the air inlet holes on the sides of the device. Therefore, ensure that the air inlet holes are not covered when puffing and the air is able to flow through the product.
  2. Your device is probably getting close to end of life. Carry on using your VEEBA until its LED light blinks 10 times and completely switches off.

What to do if my VEEBA is leaking e-liquid?

  1. Droplets of liquid that are visible on the mouthpiece may occur during unpacking. These droplets must be wiped off with a clean dry cloth before you use the device.
  2. Do not use this product if the device appears damaged, tampered with, broken, or leaking.
  3. In case of contact with leaking e-liquid from VEEBA, wash the affected area immediately with soap and water.

What to do when you can’t puff on the device, or the light does not turn on?

  1. If the plastic covers at the top and bottom of your product are not removed, please remove both silicone-caps and try again.
  2. Your fingers may block the air inlet holes on the sides of the device. Therefore, please ensure that the air inlet holes are not covered when puffing on the device.

If it’s still not working afterwards, please recycle it and unpack a new VEEBA. Find out how to return and recycle here.

That’s not all.

There’s more useful information in our VEEBA User Guide.

Our VEEBA User Guide will let you delve deeper into how your device works and how to use it.

Download now

Black VEEBA device