2 years commercial warranty

Your device is not functioning ? Fix your IQOS with our online self-service tool or contact us at 0800 814 814. We will confirm your eligibility and replace your device.

Rapid Replacement

Your device is faulty and you are eligible to a replacement ? Our Customer Service, available from 8am to 10pm 7/7, picks up fast and provides you with a personnalized replacement solution.

Accidental coverage

You have accidentally damaged your IQOS and it is not working anymore ? We replace your holder and or your charger for free with a brand new device*. *Holder and charger replaced each once, on top of the commercial warranty.

International Assistance

Present in more than 40 countries accross the world, we support you beyond boundaries with a dedicated Customer Service. Call at 00 800 2559 2559 and you be taken care of by a French speaker agent.* *only available in countries where IQOS is already sold.

Support Program

Need support using your IQOS? How about some tips and tricks? Just ask your IQOS Coach. They’re ready to help.

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Store Locator

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Store Locator

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0800 814 814

(every day from 8am to 10pm)

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