Care you can count on.
Privileges to inspire you.

We’re by your side as you take the next step on your journey with IQOS.


Create an IQOS account, register your device, unlock your extended care and support.

Discover more

Man unboxing a new IQOS 3 DUO


Try IQOS in-store with an expert, introduction to HEETS variants, guidance and support.

Discover IQOS In-store

Our experts are on hand to walk you through the basics and get you started on your IQOS journey.

Try IQOS your way

Fill out the form and an IQOS consultant will call you back to arrange your IQOS trial.

Man with phone in one hand, IQOS device in the other who is trying to follow IQOS guidelines

Get support

Get all-round support from the moment you choose IQOS.

Online guidance

How-to videos, step-by-step guidance, tools and techniques to help you get the best from your device.

Your personal coach *

Enjoy one-to-one support as you get set up with your device with your personal IQOS coach.

Troubleshooting *

Online troubleshooting tools for you to fast-track fixing your device.


Enjoy 12 months of warranty from the day of purchase.


* Services available upon device registration. Terms and conditions apply.

Two women looking at a light blue IQOS device

Enjoy privileges

Experiences are better shared.

Refer a Friend

With our Referral program when you recommend IQOS to an adult friend*, you can both be rewarded.

* Adult smokers who would otherwise continue to smoke or use other nicotine products.

Got a question?
Find the answer in our FAQs.


Want to chat?

We’re here for you in-store or at your fingertips. You choose.

Store locator

Find a local IQOS shop with our store locator.


We promise to get back to you within four hours.


Visit our page and chat to an IQOS expert.