Your first steps with IQOS 3 Multi

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IQOS 3 Multi charger lights

Getting started with your IQOS 3 Multi

  1. Make sure your IQOS 3 Multi is charged. Press and hold the on/off button to turn on the device. Gently slide the latch to the side. Press and hold the on/off button until the device vibrates. This is when the heating phase begins.
  2. During the heating phase, insert the HEETS stick up to the silver line. The IQOS 3 Multi vibrates again and the LED will remain white to indicate that the heating phase is finished. Now your device is ready for use. 
  3. The device vibrates again as soon as the HEETS stick is almost used up (approx. 30 seconds before). When finished, push the cap upwards to remove the used tobacco stick.
  4. With just one battery charge, you can enjoy 10 HEETS with your IQOS 3 Multi without charging in between.
Charging the IQOS 3 Multi

Charging your IQOS 3 Multi

  1. Press the button to check the battery level. The bar light at the bottom will show you how much power your IQOS 3 Multi has left.
  2. If it's out of charge, plug it into a wall outlet using the IQOS cable and AC power adaptor. The bar light will pulse to tell you it's charging. 
  3. When you see the full bar light, your device is ready to use again.
Cleaning the IQOS 3 Multi holder

Cleaning your IQOS 3 Multi

  1. Be sure to let your IQOS 3 Multi cool down fully before you start cleaning (at least 30 seconds after the last use).
  2. Remove the cap of the device and gently tap it out on a smooth surface to loosen tobacco residues.
  3. Then remove the cap of the cleaning tool and insert it straight into the device up to the bottom. Turn the cleaning tool slightly while doing so.
  4. For more thorough cleaning of your IQOS 3 Multi, use the IQOS cleaning-sticks after approx. 20 HEETS tobacco sticks. Be careful not to apply too much pressure and not to touch the heating blade.

Tips from us, to you

How to insert the Heets correctly in the IQOS 2.4

Inserting your HEETS sticks correctly every time

Nobody wants a damaged device, that’s a given. So when inserting your HEETS  stick into your IQOS 3 Multi, don't twist or force it in.

Watch our Quick Start video

How to charge your IQOS 2.4 device

Keeping on top of your battery power

Charging your IQOS 3 Multi daily is the best way to make sure you're never without your IQOS device. Always use a wall outlet, and try charging it at the same time you charge your mobile phone.

Watch our How to Charge video

IQOS 2.4 battery power on top

Starting up your IQOS 3 Multi

Press and hold the button once, then release. Once the light stops flashing, it's ready to use.

Watch our Quick Start video

That’s not all. There’s more useful information in our IQOS 3 Multi User Guide.

Our IQOS 3 Multi User Guide will let you delve deeper into how your device works and what it can do.


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