Your first steps with your IQOS 2.4 Plus 

Which IQOS can we help you with?

IQOS 2.4 charger lights

Getting started with your IQOS 2.4 Plus

  1. Make sure your IQOS 2.4 Plus is charged. Press and hold the on/off button of the Pocket Charger for four seconds to turn on the device. Open the Pocket Charger and take out the charged Holder. Now press and hold the on/off button until the Holder vibrates and the LED pulses white. This is when the heating phase begins.
  2. During the heating phase, insert the HEETS stick into the holder up to the silver line. The Holder vibrates again and the LED will remain white to indicate that the heating phase is finished. Now your device is ready for use. 
  3. The Holder vibrates again as soon as the HEETS stick is almost used up (approx. 30 seconds before). When finished, push the cap upwards to remove the used tobacco stick.
  4. Recharge your Holder in your Pocket Charger to use another HEETS stick.
Charging the IQOS 2.4

Charging your IQOS 2.4 Plus

  1. Tap the button on your IQOS 2.4 Plus Pocket Charger button to check the battery level. A flashing light at the top means the battery’s low and you'll need to plug the Pocket Charger into a power outlet using an IQOS AC adaptor and cable. A flashing light means the battery’s now charging. When the status bar is full, your device is fully charged and good for up to 20 uses. 
  2. The IQOS 2.4 Plus Holder must be recharged in the Pocket Charger after each use. As necessary, remove the used HEETS stick beforehand.
  3. Put your IQOS 2.4 Plus Holder in the Pocket Charger and close the lid. When you see a small light flash, your Holder is charging. After a few minutes, the small light will stop flashing. Your Holder is charged and ready to use.
Cleaning the IQOS 2.4 holder

Cleaning your IQOS 2.4 Plus

  1. Be sure to let your IQOS 2.4 Plus Holder cool down fully before you start cleaning (at least 30 seconds after the last use).
  2. Remove the cap of the holder and gently tap it out on a smooth surface to loosen tobacco residues.
  3. Then remove the cap of the cleaning tool and insert it straight into the holder up to the bottom. Turn the cleaning tool slightly while doing so.
  4. For more thorough cleaning of your holder, use the IQOS cleaning sticks after approx. 20 HEETS sticks. Be careful not to apply too much pressure and not to touch the heating blade.

Tips from us, to you

How to insert the Heets correctly in the IQOS 2.4

Inserting your HEETS sticks correctly every time

Nobody wants a damaged device, that’s a given. So when inserting your HEETS stick into your IQOS 2.4 Plus, don't twist or force it in.

Watch our Quick Start video

How to charge your IQOS 2.4 device

Keeping on top of your battery power

Charging your IQOS 2.4 Plus daily is the best way to make sure you're never without your IQOS device. Always use a wall outlet, and try charging it at the same time you charge your mobile phone.

Watch our How to Charge video

IQOS 2.4 battery power on top

Starting up your IQOS 2.4 Plus Holder

Press and hold the Holder button once, then release. Once the light stops flashing, it's ready to use.

Watch our Quick Start video

That’s not all. There’s more useful information in our IQOS 2.4 Plus User Guide.

Our IQOS 2.4 Plus User Guide will let you delve deeper into how your device works and what it can do.


Create an IQOS account, register your device, unlock your extended care and privileges.

Register now

Something we haven’t covered?

There are several ways you can reach us.

Live chat

Chat with one of our experts at any time via the IQOS live chat. 

Let's chat

Facebook support

Find easy and helpful tips and tricks or contact us directly. 

Follow us

YouTube support

Support around the clock: Discover our how-to-videos.

Subscribe now


Browse our FAQs and find helpful answers to your questions.

Find answers