- Make sure ambient temperature is between the recommended range for your model.
- If necessary, clean the battery contacts.
- In the event of a device error, perform a device reset.
- Otherwise, check the current firmware version on your IQOS device and, if necessary, perform a firmware update with the IQOS app.
- If the device reset has not resolved the issue, or if you suspect the heating blade has broken off, then launch the online-diagnostic tool.
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