What does it mean when a red LED on my IQOS device lights up or is blinking?
A red LED on the holder or the device indicates that something is not in order on your IQOS. For example, the heating blade may have broken off or there is a device error. Please try the following steps:
- Make sure ambient temperature is between the recommended range for your model.
- If necessary, clean the battery contacts.
- In the event of a device error, perform a device reset.
- Otherwise, check the current firmware version on your IQOS device and, if necessary, perform a firmware update with the IQOS app.
- If the device reset has not resolved the issue, or if you suspect the heating blade has broken off, then launch the online-diagnostic tool.
