Back to all questions

How can I reset my IQOS device?

Resetting your IQOS device is easy. On the pocket charger, simply press and hold one or two buttons, depending on the model. You’ll find an exact description for resetting your model in the FAQ of your respective model.
Please check the FAQ section of your specific IQOS model to find out how exactly to reset it. 

If the device error hasn’t been rectified after performing a reset, then please use our online-diagnostic tool.
Back to all questions

Was this information helpful?

Glad to know this article helped.
Thank you for letting us know.

Use our live chat

Can‘t find what you are looking for?

Contact our IQOS experts.

Contact hours
Monday to Friday08:00 to 21:00
Contact us
, size='2048.2048'