Back to all questions

How can I log in on the IQOS app?

Logging in to the IQOS app only takes a few steps:

Step 1: Log in to with your data and open your profile by clicking on the account symbol in the upper task bar.

Step 2: Select the Pocket Charger for which you want to update the firmware, for example, via the menu item "My devices". To do this, click on "View details" for your respective IQOS. ​​​​​​
  • Important: If you have not yet added your IQOS device to your profile, you must do this first.
Step 3: Then click on the field "Device settings" and follow the instructions to connect the Pocket Charger to the IQOS app via USB or Bluetooth. 

Step 4: Please note that you can only launch the IQOS app from the Pocket Charger. The Holder settings can also be adjusted this way if the Holder is in the Charger. 
  • Important: If the Holder was not connected to the Charger from the beginning and you want to adjust the settings for the Holder or update the firmware, your IQOS must be reconnected.
Back to all questions

Was this information helpful?

Glad to know this article helped.
Thank you for letting us know.

Use our live chat

Can‘t find what you are looking for?

Contact our IQOS experts.

Contact hours
Monday to Friday08:00 to 21:00
Contact us
, size='2048.2048'