With the aim to bring more benefits to customer, Philip Morris Vietnam (hereinafter referred to as “Company” or “We”) will offer different discount programs when customers do shopping at our IQOS boutique store or online via our IQOS website. The terms and conditions of each promotion program will be updated from time to time and can be modified by the Company anytime without prior notification. Each promotion program may have separated terms and conditions but still follow this general provision.

All promotion program is applicable only for adult smoker above 18 years old living in Vietnam. Any exception will be described in terms and conditions of each program.

In order to ensure fairness and protect the interests of all customers, we have the right to refuse orders placed during the promotion programs that are meant for personal use but bulk purchase for purpose of resale. Maximum number of discounted product that each customer can purchase during the promotion program is two (02) products. We reserve the right to refuse orders that do not meet our conditions without obligation to inform customers. 

By participating in the program, customer by default accepts all Terms & Conditions of the program as listed.

I)                    IQOS Discount program

o   By purchasing a discounted product, you agree to bound by all terms and conditions of the program.

o   Customer should refer to the product details page on our IQOS website or materials displayed at IQOS boutique store for specific terms, conditions and expiry dates. It is customer’s responsibility to read and understand the terms and conditions of each discount program at the placing order time.

o   Unless otherwise stated, promotional discounts are not valid in conjunction with other tactical promotions or discount vouchers.

o   We reserve the right to cancel or stop the discount program earlier than expired date at any time without prior notice.

II)                   Voucher

1.       General

o   Following terms and conditions are applied for physical and digital voucher code issued or governed by the Company.

o   By using the voucher, you agree to bound by its terms and conditions

o   Additional terms and conditions may be specified in relation to specific voucher code (for example, duration, discount amount and products covered), and will govern the use and redemption of those vouchers.

2.       Redeem voucher

o   Each voucher code can be either single or multi-use depending on the terms and conditions applied for each specific voucher code.

o   Voucher can be redeemed on single product’s value or on total cart value, depending on the term of each voucher

o   In case the value of purchasing order is lower than the value of voucher, the remaining amount will not be reimbursed

o   In case the value of purchasing order is higher than the value of voucher, the customer needs to pay the remaining order balance by using different valid payment method except paying by another voucher

o   Voucher is applicable only on total order value excluding shipping fee

o   Unless otherwise stated, vouchers are not valid in conjunction with other tactical promotions or discounts

o   Additional instructions on how to redeem will be given for each specific voucher

3.       Loss or theft of voucher

o   Once received the voucher, title of voucher ownership shall be transferred to Customer and it shall be the responsibility of the Customer, including accompanying digital codes that are lost or stolen shall not be replaced. The company has no responsibility to re-issue the voucher.

4.       Customer’s obligations

The customer acknowledges and agrees that:

o   Resales of voucher is prohibited

o   Voucher can only be redeemed within the valid period specified by the Company

o   We reserve the right to cancel or revoke the use of voucher codes, where the vouchers were used in following circumstances:

a.       Suspicious or fraudulent voucher use;

b.       Voucher abuse, including vouchers redeemed using multiple accounts or multiple checkouts associated with the same customer account or group of customers; and

c.        Voucher used in bad faith (including resold vouchers or use of vouchers by customer purchasing products for re-selling purposes, detected either by purchase behavior or by business transaction information)

5.       Refund, Exchange and Cancellation

o   In case an order from customer has more than one (01) product and one of the products is entitled to refund, it is impossible to merge or split the value of voucher for reimbursement.

o   We reserve the right to cancel or reject the use of any voucher at its sole discretion, including without limitation, where it deems or suspects that any transaction is fraudulent

o   Vouchers are not exchangeable for cash

6.       Miscellaneous

o   We reserve the right to alter, modify, add to or otherwise vary the voucher Terms from time to time, and in such manner as we deem appropriate. The Customer shall be bound by the terms and conditions so amended. In any event, if the Customer continues to use the voucher after such amendment, the Customer shall be deemed to have accepted the amendments.