May 4, 2020

Our IQOS Stores are open again throughout Germany.

In light of the measures taken in Germany to contain the Corona Virus, our IQOS Stores throughout the country have remained closed in recent weeks. We’ve used this time to work with experts on developing a detailed hygiene and safety concept to be able to re-open our stores for you once the measures are relaxed. Our highest priority is to protect the health of you and our employees. That is why we’ve made individual arrangements for each of our IQOS Stores, ensuring the highest standards of protection during your visit.

IQOS Stores have the following services available.

Effective immediately at open IQOS Stores, you’ll be able to receive comprehensive consultation, purchase any of the IQOS models, or speak with our IQOS staff if you are experiencing an issue with your IQOS device. Service for repair and/or replacement of IQOS devices is also available again.

Please note when visiting an IQOS store:

  • Please follow the rules applicable in your area.
  • Please maintain a distance of 1.5 m from IQOS staff and other customers.
  • Make use of masks / gloves and/or disinfectant, which we’ll be providing.
  • As possible, use contactless payment via EC card or smartphone.

Open stores and business hour

You can see which IQOS stores are open as well as their business hours using our retail search tool. Please note that the situation in the individual cities can change at any time. In cases of doubt, contact your IQOS Store by phone beforehand.

Our Online Shop is always available for you

Prefer not to come into a store right now due to the current situation? Then visit us at The Online Shop makes it possible for you to order all IQOS models, HEETS tobacco sticks, and accessories around the clock. Learn about our innovative tobacco heating systems and current offers, or contact us via IQOS LiveChat.
Note: Due to the current situation, delivery time is around 2 - 4 workdays for the time being. You will be able to return your IQOS order as usual.

Testing IQOS from home: the IQOS Trial Month.

The IQOS Trial Month enables you to try the IQOS 3 DUO Kit in the comfort of your own home. Simply order your trial month online at and get to know IQOS at home for 30 days. The rental fee of €9 will be credited to your account in the event of purchase. Further information about the IQOS Trial Month can be found here

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