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What should I do if my IQOS device stops functioning while abroad?

In all of the countries where IQOS is available, you can use our International Assistance and have your defective, registered device replaced in the event of a warranty claim. Simply contact our free international hotline at +800 2559 2559.

If the international hotline is unreachable, then you can also contact us on the non-free telephone number +41 215 4788 88.

Please note that your IQOS device needs to be registered for the replacement to be free of charge to you. If that is not yet the case, then you can register your IQOS device in your IQOS customer profile.
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