- Remove all devices, not only IQOS, from the Bluetooth settings from the respective end device.
- Turn off Bluetooth on the phone/PC.
- Turn off your IQOS and turn it on again.
- Log in to the website again and clear your cache in the browser.
- Ensure that only one IQOS device is connected via Bluetooth.
- Make sure both Charger and Holder are registered on your profile on the website.
- If you are using an iOS device, make sure you launch the IQOS app using the Bluefy browser.
Please enter your date of birth to confirm you are an adult user of nicotine or tobacco products.
This website contains information about our smoke-free products and we need your age to make sure that you are an adult in Germany who would otherwise continue to smoke or use nicotine products. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults. Please visit the Important Information page of this website for further risk information.