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How do I reset my IQOS 3 Multi device?

Resetting your IQOS 3 Multi device is easy. 
Press and hold the on/off button for 10 seconds and then release. The status LED will pulse to confirm the reset.
If the device error hasn’t been rectified after performing a reset, then please try performing a firmware update with the
IQOS app or use our online-diagnostic tool.
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